All the information you need regarding your Zumio and our Return Policy can be found here. Please contact us at customers@dreampress.myzumio.com if you need any assistance. Once Zumio has been purchased and delivered, it is considered used and non-returnable and non-refundable. This is a policy standard within the personal products industry and is in place to protect [...]
We are unable to accept returns – once Zumio is delivered - due to the intimate nature of the product. Please remove the rechargeable battery and manage it according to your local hazardous waste methods. Please dispose of the remainder of the unit in regular trash.
Yes if you registered your Zumio at the time of purchase. Please email us: A photo of your receipt clearly showing the purchase within the warranty period A photo of the product A photo of the 6-digit code on the back of your unit We will verify your product registration and warranty and proceed with [...]
A claim under your warranty can be made if you have registered your product AND if it is within the warranty period. Please follow these steps: Place of purchase - Follow the warranty replacement policy from the original purchase location. Return the product to the place of purchase, preferably in the original packaging. You will [...]
Review our Troubleshooting FAQ first. If you still need help then contact us by email at customers@dreampress.myzumio.com or by using our toll free phone number 1.800.646.1233. We will troubleshoot with you.
The Limited one-year Limited Warranty covers any defects in material or workmanship under normal use. Our complete warranty information can be viewed here.
Yes. It is important for us to have a record of the purchase. Your registration also keeps you up to date on product information and offers.