Please email customers@dreampress.myzumio.com and provide: A photo of your receipt clearly showing the purchase A photo of the product A photo of the 6-digit code on the back of your unit The tracking number you were provided

Yes. Please email customers@dreampress.myzumio.com and provide: A photo of your receipt clearly showing the purchase A photo of the product A photo of the 6-digit code on the back of your unit The tracking number you were provided We will investigate and contact you with a solution.

Yes. Contact customers@dreampress.myzumio.com to arrange. You will need to be home to receive the parcel or additional charges may apply to deliver the product a second time.

Yes indeed. We ship in plain, brown boxes. Your address and the shipping label are on the outside of the box.

Yes, we ship to PO Boxes.

Yes, we ship around the world.